At Metanics, we provide you with quality statement CAD rendering designs and measurements, which are for structures in real 3D images. We want you to feel confident when working with us. This refund policy explains when you can get a refund and how the process works.
We write to you in simple terms so that you can make it easy.
1. We give you our
We create custom jewelry designs according to your ideas, images or instructions. Every project is a time, effort and comfort for our team.
Because our work is digital and custom-made, we regulate a clear refund system to make things easier for both you and our team.
2. When you can request a refund
You can inquire about a refund in the following cases:
a) Work has not started
If you place an order and we have not yet started your project, you can request a full refund.
b) Our delays
If we fail to start your project within the agreed timeframe or assist you in any way (for no reason), you can request a refund.
c) Major delivery issues
If you have clearly stated that the final work is different and we are unable to fix it even after we have corrected it, you can request a partial or full refund.
3. When a refund is not possible
We do not offer refunds in the following cases:
a) Starting work
Once we have started your CAD design or rendering work, we cannot provide a full refund as our team has already invested time, effort and commitment.
b) Project completion
If we fail to complete and control your project according to your specifications, we will not issue a refund.
c) Change of mind
We will not issue a refund if you change your order.
d) Proper Notice
If you do not provide timely, clear details, references or counterclaims, and this does not affect the final result, we will not issue a refund.
e) Customer Delay
If the project is delayed because you do not respond to or approve the design in a timely manner, a refund will not be issued.
4. Partial Refund Policy
In some cases, we will issue a partial refund.
This can happen when:
We complete a portion of the work but the project is not completed
You cancel the project after we have started work
We only provide initial drafts but not final files
In such cases, we will apply the remaining portion of the work to the project and calculate the amount of work.
5. Revision Policy (Very Important)
Before requesting a refund, we always consider using our revision option.
At Metanarc, we reduce the revision to fit your design.
How it works:
You review the design
You share your feedback
We update the design based on your input
We want you to get the best possible result. Most security issues are resolved during the revision.
Refund requests will only be considered if we are unable to fix the issue after a reasonable revision.
6. Refund Request Time Limit
A refund request must be made:
3 days after delivery, or
Before the design is finalized
After this, we assume you are satisfied with the work.
7. How to Request a Refund
Follow these simple steps:
Send us an email
Mention your order details
Clearly explain the issue
Attach screenshots or references if necessary
Our team will review your request and respond within 2-5 business days.
8. Refund Processing Time
If your refund request is approved:
We process the refund within 5-7 business days
The money will be credited back to your payment method
Please note:
Banks or payment providers may take additional time to reflect the refund in your account.
9. Custom Design Implementation
All of our services are custom-made.
This means:
We create designs exclusively for you
We do not reuse or resell your designs
We are committed to your idea
Because of this, refunds are limited once work has begun.
10. Trusted Person
To get the best out of us,
Share clear instructions and references
Respond to our messages quickly
Provide appropriate feedback during revisions
This helps us deliver exactly what you want.
11. Our Friends
Metlonic India, we always:
Follow your instructions
Network-quality CAD and rendering workflow
Complete projects on time
Improvements for speed to market
Your ideas matter.
12. Fair Use Policy
We believe in fair use and honest communication.
We don’t like:
Repeated refund requests without a valid reason
Repeated abuse of the refund system
Copying or using our work without payment
If we are abused, we reject the refund request.
13. Contact Us
If you have any questions about this refund policy, feel free to contact us.
We are always ready to help you.
Final Note
We want every customer to be happy with our service. That’s why we talk clearly about quality and focus on it.
Before asking for a refund, we always ask you to work with us through improvements.
